Operations Manager - 2025

The Kansas City Food Hub is a farmer-owned, farmer-run cooperative of more than 25 small and medium-sized family and non-profit farms, aggregating produce, protein, and value-added goods to meet the demands of Kansas City’s middle market including schools, restaurants, corporate cafeterias, grocery stores and more. Our farmers grow on more than 300 acres and operate thirty-five high tunnels and greenhouses for four season production. We have certified organic producers, organic practicing producers, and conventional farmers, all operating with sustainable agricultural principles on their farms.

The Kansas City Food Hub improves the economic viability of sustainable local agriculture by coordinating year-round production, supporting emerging growers, and by bringing farmers and buyers together. The KC Food Hub creates a more food secure metro by connecting its residents, local businesses, and community institutions with fresh food produced locally.
The Kansas City Food Hub Operations Manager will work with the guidance of the Chief Business Officer to manage logistical operations and distribution of local produce to wholesale and retail customers. The Operations manager works closely with the member farmers of the cooperative to ensure supply needs are being met. Additionally, the Operations Manager will be the first point of contact with customers to make sure their order is delivered effectively. The Operations Manager will supervise and work alongside the Operations team and part-time staff to ensure quality and accuracy in aggregation, packing, and distribution of orders.
Computer literacy, data entry experience, basic data management skills, friendly demeanor, and a self- organized work ethic are musts. Food safety and familiarity with the local food systems a plus. Food logistics experience a bonus.

Responsibilities
• Coordinates the logistics of aggregating, packing, and delivering both wholesale and retail orders using Local Food Marketplace sales platform
• Trains and manages driving and packing employees
• Communicates with farmers for produce sourcing and aggregation scheduling
• Manages customer experience and order needs as first point of contact
• Oversees all produce handling ensuring the best food safety practices are followed
• Onboards producers on the Local Food Marketplace and general operational guidelines
• Performs delivery driving and aggregation driving as needed
• Participates in weekly Operations Meetings
• Supervise the organizing and cleaning of the KCFH warehouse and office
• Participate in outreach activities with local community as they arise
• Other tasks will be directed as necessary by the Chief Business Officer

Qualifications
• Ability to manage several projects simultaneously
• Excellent communications skills and ability to communicate effectively with many types of people through all mediums
• High computer literacy. This position works heavily with Local Food Marketplace. No prior experience with LFM required.
• Ability to collaborate with a small but dynamic team, both in-person and remotely.
• Excellent driving record and ability to drive large delivery vehicles.
• Must be able to problem solve and adapt solutions quickly
• Preferred: Bachelor’s degree in business, food systems, agriculture, administration, or related field.

Time commitment: 40 hours/week, year-round, Supervised by the Chief Business Officer
Wages: $23-$24/hour based on experience
Workdays: Mondays – Friday, with occasional Saturdays
Apply by sending cover letter and resume to thomas.smith@thekcfoodhub.com
Priority deadline for applications: October 31st or until filled